FAQ

General Terms

If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.

You acknowledge and agree that any person at the Delivery Address who receives the goods is authorised by you to receive your order. If there is no one available at the time of delivery to accept, or there is limited access to the delivery address the goods will be returned for delivery at a later date.

It is your responsibility to ensure the delivery details are correct. We will not accept responsibility for lost goods due to incorrect details provided.

We cannot and will not accept responsibility for delivery failures or delays from third party delivery companies.

EPrintWorks shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by elements of nature, acts of war, terrorism, riots, revolutions, or strikes or other factors or circumstance beyond its reasonable control.

Upon delivery of your order, you must examine to ensure that there are no visible signs of damage or fault and that the goods received match the order you placed. In the event the goods are damaged in transit, faulty or you received an incorrect item you may return the goods to us in accordance with the Returns Policy below.

Returns

Upon delivery of your order, please examine the goods to ensure that there are no damage or fault and that the goods received match the order you placed. 

Please let us know as soon as you notice the fault or damage, a replacement or credit may be available. 

Refunds

If you have placed an order with us and wish to cancel your order for any reason, we will provide you with a full refund, provided that we receive notice of the cancellation of your order before we have begun processing the order. If we have already started processing your order, then we are unable to provide any refund.

If you are not satisfied with any item that you receive from us, you may be entitled to return that item to us for exchange or credit.